Frequently Asked Questions

Shipping & Privacy

Is my order packaged discreetly?

Yes. All orders ship in plain, unmarked boxes or mailers with no indication of the contents. Your privacy is our priority.

Will XOXOSEXY appear on my bank statement?

No. Charges appear under a discreet billing name to protect your privacy.

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 5–10 business days depending on your location.

Products & Materials

Are your products body-safe?

Yes. All XOXOSEXY massagers are made from premium body-safe, hypoallergenic silicone or medical-grade liquid silicone — free from BPA, phthalates, and latex.

What lubricant should I use?

We recommend water-based lubricants with all silicone products to preserve the material and extend the life of your device.

Are your massagers waterproof?

Yes — all wand and personal massagers in our collection are 100% waterproof, making them safe for use in the bath or shower and easy to clean.

How do I charge my device?

All rechargeable massagers use a USB charging cable (included). Simply connect to any USB port, power bank, or wall adapter. A full charge typically takes 1–2 hours.

Do you sell replacement charging cables?

Yes! We carry a USB to DC replacement charging cable compatible with all XOXOSEXY wand massagers.

Features & Use

What is the difference between suction and vibration massagers?

Vibration massagers use motor-driven pulses for targeted muscle and stress relief. Suction massagers use gentle air pulse technology for touch-free, contactless relaxation. Many of our devices combine both technologies for a complete wellness experience.

What is the app-controlled massager?

Our Bluetooth wireless massager connects to your smartphone via app, allowing you to customize vibration patterns and intensity remotely — ideal for personalized relaxation on your terms.

Are your massagers quiet?

Yes. All devices feature whisper-quiet motors, designed for discreet, private use at home or while travelling.

Returns & Hygiene

What is your return policy?

For hygiene reasons, all personal massager sales are final. Accessories such as charging cables may be eligible for return or exchange — please contact us within 7 days of delivery if there is an issue with your order.

What if my product arrives damaged or defective?

Please contact us immediately with your order number and a photo. We'll make it right.

Gift Cards

Do you offer gift cards?

Yes! Our XOXOSEXY Gift Card is the perfect way to share the gift of wellness and self-care. Available in multiple denominations and delivered digitally.